Account Manager

SCG SW; Bradley Stoke; On-site; GBP 32,000 - 48,000; Full time

Job summary

A leading company in sales and customer service is seeking an Account Manager to drive business opportunities and foster client relationships. You will be responsible for customer management and expectations, providing excellent service and ensuring timely resolution of any escalations. Ideal candidates will thrive in a fast-paced environment and possess strong negotiation and organizational skills. The role offers a competitive salary, uncapped commission, and various employee benefits, including pension scheme and holiday perks.

Benefits

21 Days Holiday

Birthday Day Off

Employee Assistance Programme

Discounted Retail Vouchers

Pension Scheme

Free On-Site Parking

Responsibilities

• Develop business opportunities with existing customers.
• Build relationships with key decision makers.
• Manage and resolve customer escalations efficiently.
• Provide accurate sales forecasting and reports.
• Develop an account base of existing clients.

Skills

Negotiation skills

Organizational skills

Communication skills

Technology interest

Social media understanding

Job description

Account Manager

Location: Bristol or Cardiff

Salary: £32,500 + OTE (£10,000-£15,000)

Responsibilities:

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value client’s business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuring timely, effective, and professional resolution.
• Regular team working to ensure the business exceeds client’s expectations.
• Provide accurate sales forecasting of anticipated sales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

• Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
• Skilled negotiator
• Highly organised with an eye for detail
• Ability to operate in a fast-paced environment
• Ability, experience, an interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

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