Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform

Jack and Jill AI; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A healthtech SaaS platform is seeking a Customer Success Manager to build customer retention strategies. You will own the full customer lifecycle, contributing to renewals and upsells while acting as the customer's voice internally. The ideal candidate should have 3-5 years of relevant experience and be comfortable in a fast-paced startup environment. This role is not only essential for customer satisfaction but also for product strategy, providing an exciting opportunity to shape the organization's approach.

Benefits

Equity options

Opportunity to shape the role and function

Work with top UK investors

Qualifications

• 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.
• Comfortable in a fast-moving, early-stage startup environment.
• Self-motivated and able to own end-to-end customer relationships.

Responsibilities

• Lead high-quality onboarding for new customers and provide ongoing training.
• Own renewals and upsell opportunities, monitoring account health.
• Act as the voice of the customer, sharing insights for product development.

Skills

Customer Success Management

B2B SaaS experience

Onboarding and Training

Account Management

Job description

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Customer Success Manager

Salary: £45k-£50k + Equity

Company Description: Well-funded healthtech SaaS platform

Job Description

Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.

Location

London, UK

Why this role is remarkable

• Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
• Join a fast-growing, well-funded healthtech platform backed by top UK investors, with meaningful share options.
• Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.

What you will do

• Lead smooth, high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
• Own renewals and upsell opportunities, proactively monitoring account health and contributing directly to revenue growth.
• Act as the voice of the customer internally, sharing insights that help shape product development and company priorities.

The ideal candidate

• Possesses 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.
• Is a self‑motivated, autonomous self‑starter comfortable in a fast‑moving, early‑stage startup environment.
• Is comfortable in a full 360‑role, owning end‑to‑end customer relationships from SME to Enterprise accounts.

How to Apply

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