Customer Success Manager - Telematics

Aviva; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance company in the UK is looking for a Customer Success Manager to oversee telematics programmes and drive positive driving outcomes. You will collaborate with various teams to optimize solutions and ensure compliance. Candidates should have experience in motor insurance, strong analytical skills, and excellent communication abilities. This role offers an attractive salary, bonus opportunities, and various employee benefits including a generous pension scheme and flexible working arrangements.

Benefits

Salary circa £45,000-£55,000

Bonus opportunity – 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Retailer discounts

Free Aviva shares

Supportive policies including parental leave

Flexible benefits

3 paid volunteering days

Wellbeing support

Qualifications

• Experience in motor insurance, particularly telematics.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and influence stakeholders.

Responsibilities

• Monitor telematics programme performance to identify trends and opportunities.
• Work with product, underwriting, technical and operations teams.
• Design driver coaching programmes using telematics insights.

Skills

Strong commercial awareness

Analytical skills

Excellent communication skills

Proven stakeholder management

Comfortable leading change

Job description

Customer Success Manager – Telematics

Salary circa £45,000-£55,000

Location: Norwich, Bristol, Leeds, London

This is a great job for someone who loves turning data into action, building strong relationships, and shaping safer driving outcomes.

It’s ideal for someone with experience in motor insurance—especially telematics—who’s ready to step up, influence change, and work closely with analytics, operations and product teams to make a measurable impact.

Ready to make an impact? Join our award‑winning team and take your career to the next level!

A bit about the job:

In the role you will monitor the telematics programme performance to spot trends, risks and opportunities, and share clear reports that highlight improvements and next steps. You’ll work with product, underwriting, technical and operations teams – plus our telematics partners – to resolve issues, optimise solutions and shape new features and strategies. You’ll also design driver coaching programmes that use telematics insights to spark positive behaviour change, improve road safety and keep compliance on track.

Skills and experience we’re looking for:

• Strong commercial awareness and a solid understanding of the personal lines motor market, ideally including telematics.
• Confident analytical skills and the ability to turn data into clear, actionable insights.
• Excellent communication and relationship building skills.
• Proven stakeholder management and the ability to influence at pace.
• Comfortable challenging the status quo, leading change and managing multiple priorities.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £45,000-£55,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 10% of annual salary, actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].