Customer Care Advisor jobs in United States

Sofa Host (Sales Executive)
Location: Hertford Showroom (SG13 7GX)
5 Days per Week (Including Saturdays and Sundays)

Basic Salary = £30,000 + Commission + Quarterly Bonus OTE £60-80k

About Us
At Sofa Club, we make statements, not just sofas. As the fastest-growing sofa brand in the UK, we’re on a mission to disrupt the industry, and we have an exciting opportunity to add someone to our sales team. Join us as we transform sofa shopping and bring our vision to life. This is your opportunity to be part of our journey alongside incredible individuals who are driving innovation and growth.

Purpose of Role
We are seeking an experienced and enthusiastic salesperson to help our customers’ sofa dreams come true in our Hertford showroom. As a Sofa Host, you’ll connect with our customers, guide them through our stylish products, and help them find the perfect sofa for their space. Your mission will be to provide an unforgettable showroom experience that reflects our brand’s dedication to innovation, quality, and exceptional service.

Responsibilities:

• Engage with customers, offering a warm and knowledgeable welcome.
• Showcase our products with confidence, style, and enthusiasm.
• Utilise sales techniques to help customers find sofas that meet their design preferences and lifestyle needs.
• Maintain a clean, visually appealing showroom.
• Meet or exceed individual and team sales targets.
• Act as a brand ambassador, upholding Sofa Club’s values in every interaction.
• Provide outstanding service, guiding customers from initial interest through to purchase.

Expectations:

• Previous experience in a sales role, ideally within retail or interiors.
• A natural ability to connect with people and a passion for customer service.
• A passion for interior design and a keen eye for detail.
• Confident and approachable, with a friendly, outgoing personality.
• Strong communication skills and the ability to build rapport quickly.
• Ability to work weekends, as this role requires Saturday and Sunday shifts.

Staff Perks:

• Vitality Healthcare Insurance
• Loyalty additional annual leave
• Discount for friends and family
• Employee of the month prizes
• Quarterly social events
• Free on-site parking
• A collaborative, creative, and inspiring working environment
• Choice of hardware & access to the best software

Are you a perfect match?

Sofa Club Principles:

• Stay Hungry: Driven to grow and succeed in both business and personal life.
• Be Innovative: Stand out, embrace originality, and take bold steps.
• Be Committed: Work hard and stay productive in achieving team goals.
• Think of Others: Take responsibility and support colleagues whenever possible.
• Be Reliable: Honesty and communication are key to meeting our commitments.
• Be the Best You: Embrace feedback, set goals, and continually improve.

SOFA CLUB is committed to fostering a diverse and inclusive environment where everyone has equal access to opportunities. We welcome applications from all backgrounds and will consider all applicants regardless of race, color, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.