Ecommerce Customer Care Pro (Remote & VIP Orders)

Adecco; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading staffing agency in the UK seeks a Customer Care Executive. This role will handle customer queries via email, live chat, and telephone, ensuring exceptional service. Ideal candidates will have experience in customer service, particularly in fashion or retail, and familiarity with Zendesk. Office hours are from 10:00 AM to 6:00 PM, with the opportunity for remote work on specific dates. Join a dynamic team committed to high-quality customer care.

Qualifications

• Previous experience in customer service, preferably in fashion or retail.
• Experience with email-focused customer service.
• Clear understanding of consumer legislation.

Responsibilities

• Provide exceptional customer service via email, live chat, and telephone.
• Resolve order discrepancies, including exchanges and refunds.
• Advise customers on products and assist with placing orders.
• Update customer profiles accurately.

Skills

Customer service experience

Email communication

Zendesk familiarity

Strong IT literacy

Multitasking ability

Confident telephone manner

Proactive attitude

Tools

MS Office

Shopify

Job description

A leading staffing agency in the UK seeks a Customer Care Executive. This role will handle customer queries via email, live chat, and telephone, ensuring exceptional service. Ideal candidates will have experience in customer service, particularly in fashion or retail, and familiarity with Zendesk. Office hours are from 10:00 AM to 6:00 PM, with the opportunity for remote work on specific dates. Join a dynamic team committed to high-quality customer care.