Customer Service Advisor

Scania Nederland B.V.; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle manufacturer in the UK is looking for a Customer Service Advisor in Darlington. This role involves building relationships with customers, coordinating service and repairs, and ensuring excellent service delivery. Responsibilities include greeting customers, managing administrative tasks, and providing timely updates. The position offers a competitive salary starting from £26,500 along with various benefits including in-house training, increased holiday with service, and a competitive employer pension.

Benefits

In-house training provided to support career progression

25 days holiday + public holidays which increases with service

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Eligibility for annual ‘Company Success Payment’

Qualifications

• Motivated individual with a passion for delivering first-class service.
• Strong organisational skills to manage customer interactions and administrative tasks.

Responsibilities

• Meet and greet all customers in a friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Plan and schedule work while keeping customers informed.
• Process job cards and check account details.

Job description

Working Hours

3 weekly rotation Monday – Friday
Week 1: 07:00 – 15:30 | Week 2: 10:00 – 18:30 | Overtime: 1 in 2 Saturdays 07:00 – 12:00

Salary & Benefits

Salary from £26,500 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Job Overview

We have an exciting opportunity for a motivated individual to join our team at Darlington. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Interview Dates

15th, 16th & 19th December

Next Steps

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.