Eyewear Retail Assistant: Customer Care & Optics

Boots; Nailsea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading opticians brand located in Nailsea is seeking a Retail Assistant to be the first point of contact for customers, helping them find suitable eyewear solutions. The role includes building relationships with customers, supporting eye-test activities, and providing aftercare services. Ideal candidates should have a passion for customer care and a desire to learn new skills. Boots Opticians offers generous employee benefits, including training programs and retirement options.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience in a retail or clinical environment would be beneficial.

Responsibilities

• Building relationships with customers and assisting them in finding products.
• Ordering, dispensing, and collecting glasses and contact lenses.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks.
• Maintaining shop floor standards.

Skills

Passion for customer care

Desire to learn

Job description

A leading opticians brand located in Nailsea is seeking a Retail Assistant to be the first point of contact for customers, helping them find suitable eyewear solutions. The role includes building relationships with customers, supporting eye-test activities, and providing aftercare services. Ideal candidates should have a passion for customer care and a desire to learn new skills. Boots Opticians offers generous employee benefits, including training programs and retirement options.