Client Relationship Manager

New Appointments Group Ltd; Tandridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A dynamic events agency in England is looking for a Client Relationship Manager to join their creative team on a part-time basis (20 hours/week). The role involves building strong client relationships, supporting project delivery, and providing strategic recommendations. The ideal candidate should have at least 5 years of experience in the events industry and possess excellent communication and organisational skills. This position offers a chance to make an impact in a collaborative environment.

Qualifications

• Minimum 5 years’ experience in the events industry, covering live events, experiential, exhibitions or festivals.
• Excellent written, verbal and in-person communication skills.
• Strong organisational skills with a proactive, self-driven approach.

Responsibilities

• Build and nurture client relationships.
• Support Project Managers with client communication.
• Provide tailored, strategic recommendations to clients.

Skills

Excellent written communication skills

Strong organisational skills

Experience in the events industry

Proactive self-driven approach

Digital content creation

Tools

Instagram

LinkedIn

Squarespace

MailChimp

Job description

Client Relationship Manager - Part Time (20 hours per week)
Location: On-site
Hours: Monday to Friday (20 hours per week)
Contract: Permanent
Salary: Competitive (depending on experience)

Are you an experienced communicator with a passion for events and experiential marketing? Our client is seeking a Client Relationship Manager to join their dynamic and creative team. This is a fantastic part-time opportunity where you'll play a key role in maintaining strong client relationships and supporting the delivery of exceptional projects across a diverse portfolio.

The Role

As Client Relationship Manager, you'll be the main point of contact for both new and long-standing clients, ensuring they receive outstanding service at every stage. Working closely with Project Managers and the wider delivery team, you'll help drive innovation, support business growth and ensure all projects meet the highest standards.

Key Responsibilities

• Build, develop and nurture long-term client relationships
• Oversee and support Project Managers with client communication
• Understand client objectives and provide tailored, strategic recommendations
• Act as the primary contact, offering updates and managing expectations
• Handle client feedback with professionalism and care
• Identify challenges early and provide proactive solutions
• Support wider business development activities (social media, newsletters, website content)
• Contribute to creative brand and growth initiatives
• Monitor account performance and ensure clients receive consistent value
• Provide strategic oversight across client projects
• Work collaboratively with Project Managers to enhance client experience
• Manage incoming enquiries via the Managing Director's inbox and route appropriately

About You

We're looking for someone confident, client-focused and able to represent the brand with professionalism and enthusiasm.

You’ll Need:

• Minimum 5 years’ experience in the events industry (live events, experiential, exhibitions or festivals)
• Excellent written, verbal and in-person communication skills
• Strong organisational skills with a proactive, self-driven approach
• A good understanding of the events and experiential landscape (clients, suppliers, competitors)
• Experience using Instagram, LinkedIn, Squarespace and MailChimp
• Ability to create and format engaging digital content
• Full UK driving licence and access to your own vehicle

Why Join?

You’ll be part of a supportive and collaborative team that values creativity, innovation and client excellence. Every project is unique, offering variety and the chance to make a real impact.

Interested?

To find out more, please email Lucy at [e-mail].
Alternatively, apply today with your CV (preferably in Word format) and a cover letter outlining your relevant experience and why you're interested in the role.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.