Customer Care Advisor jobs in Grande-Bretagne

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Salary £35,000–£50,000 plus bonus scheme & benefits

We’re looking to hire a Delivery Account Manager to help drive the success of our Dine@Home proposition. Based in our London Support Centre (3 days at the office ), this role is all about growing our delivery business, building great partnerships, and ensuring every customer has an exceptional experience—whether they’re dining in or at home.

Our Role

The Delivery Account Manager plays a key role in managing and growing our relationships with delivery partners like Uber Eats, Deliveroo, and Just Eat. You’ll be responsible for performance, operations, and innovation across all delivery platforms—driving revenue, improving the customer experience, and identifying commercial growth channels.

This role also involves working across departments—from Ops to Marketing—to launch campaigns, spot pinch points, and build scalable solutions that benefit both our teams and our customers.

Life With Us

We’re a team that thrives on energy, ownership, and collaboration. We’re proud of our hospitality roots and passionate about building great food experiences—wherever our guests enjoy them. We believe in rolling up our sleeves, solving real problems, and celebrating wins together.

Whether you're working with aggregators or in-restaurant teams, you’ll be part of a group that values ideas, encourages growth, and backs each other every step of the way.

Our Person

We’re looking for someone who can think commercially and act operationally. You’ll have experience in both restaurant or hospitality settings and delivery aggregator platforms , giving you a 360° understanding of how to drive performance from all angles.

You’re data-savvy, solutions-focused, and great at building relationships. You understand what customers want and know how to deliver it—on time, every time.

How We Work

Work closely with Brand, Ops, and Marketing to ensure campaigns and delivery initiatives align with wider business goals.

Balance multiple projects and partner relationships with precision and pace.

Stay plugged into trends in delivery, digital platforms, and customer behaviour to keep us ahead of the curve.

Experience We Value

Experience in hospitality, food delivery, or restaurant industries

Strong knowledge of delivery aggregators and digital platforms

Familiarity with CRM systems and performance analytics

Excellent communication, relationship-building, and project management skills

25 days holiday plus your birthday off

Hybrid working (3 days office-based)

Discounts on food, drink, and exclusive partner perks

Access to wellbeing support, financial advice, and professional development

Apply Now!

We’re committed to building an inclusive, supportive workplace where everyone can thrive. We celebrate diverse backgrounds, experiences, and perspectives—and welcome applicants from all walks of life .

If you're excited about food, delivery, and making things better every day— we’d love to hear from you.