Customer Care Advisor jobs in United States

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Client: Sphera

Location: remote, Great Britain, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 28c2ee29757d

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Goals

• Achieve your individual annual quota in license and service revenue (ACV: annual contract value) as defined in your SIP plan (SIP plan will be handed over within 1st week of employment)
• Become a champion knowing all Product Sustainability software and content products (former GaBi products)
• Follow the sales process using Salesforce as a core IT system

Responsibilities

• Utilize both proactive outbound calling and quick response to inquiries to build a solid pipeline and exceed annual quota. Leverage proven consultative sales methodologies to analyze the prospect’s businesses and address their changing automation needs.
• Maintain and submit updated forecast in CRM
• Manage the entire sales process from qualification to closing
• Manage customer satisfaction in collaboration with the Customer Satisfaction Manager (CSM) team
• Upsell and cross-sell existing accounts, proactively identify new sales opportunities
• Analyze the existing customer base using CRM/SCN data to segment target groups
• Collaborate with pre-sales, sales engineering, and solution executives on RfPs or opportunities regarding integrated sustainability (combination of Product and Corporate Sustainability)
• Ensure up-to-date knowledge of the latest functionality in Product Sustainability software and content products (former GaBi offering)
• Maintain appropriate domain knowledge
• Support the sales of GaBi shared training sessions

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description aims to convey essential information about the scope of the role and the level of work performed by job holders. It is not an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position.