Customer Care Advisor jobs in United Kingdom

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs, e.g., travel, entertainment, and amenities.
• Completes administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, following up on inquiries, and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Participates in an on-call roster to provide out-of-hours emergency support for the Community.
• Chases outstanding rent arrears following rent collection procedures to meet property targets.
• Promotes tenancy extensions and other revenue streams such as vending.
• Raises purchase orders in accordance with procedures.
• Ensures tenant refunds are completed timely and in line with Greystar’s policy.
• Looks to maximize efficiency of utilities.

Key Relationships

• Onsite Team Members

About You

Knowledge & Qualifications

• Good level of general education.
• Proficient in Microsoft Office packages including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training to be provided on in-house systems).
• Knowledge and understanding of UK Health and Safety requirements and legislation.

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a customer-facing service delivery role.
• Good team player with strong relationship-building and influencing skills.
• Ability to act autonomously, making decisions and taking actions when required.
• Fluent English verbal and written communication skills.
• Excellent organization skills with the ability to multitask and prioritize.
• Numerical skills necessary to complete the above activities.
• Self and culturally aware, able to adapt relationship-building, communication, and negotiation skills to the audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.