Customer Service Assistant

Britbet; Chichester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company is seeking Customer Service Assistants to join their team at various racecourses across the UK. The role involves placing bets, paying out winnings, and delivering exceptional customer service in a fast-paced environment. Applicants should have excellent customer service skills, be confident in handling cash, and enjoy interacting with the public. Competitive hourly pay of £12.40 with holiday pay plus an increased rate of £15.40 during the Cheltenham Festival. No minimum hours required and flexibility to choose local racecourses.

Benefits

Competitive hourly pay

Holiday pay

Travel pay for working at different racecourses

Free on-site parking

Casual work with no minimum hours

Qualifications

• 1 year experience in customer service preferred.
• 1 year experience in cash handling preferred.

Responsibilities

• Place customer bets on the betting tablets.
• Pay out winnings to customers.
• Provide an excellent level of customer service.
• Handle cash effectively and cash up at the end of the day.
• Engage customers and provide a friendly experience.

Skills

Excellent customer service skills

Cash handling and mental arithmetic

Confidence in public speaking

Ability to travel

Job description

Welcome to Britbet!

We are looking for Customer Service Assistants to work with us in our betting team at Goodwood and Fontwell Racecourses and beyond. You would be working in the public, restaurant and hospitality areas across some of our 58 racecourses around the UK. When you apply you will be able to chose your most local racecourse as your 'home course' and see the regional team it is a part of.

Who are we?

Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote’ or 'Britbet' branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our organisation.

Who are we looking for?

• Applicants 18+
• Excellent customer service skills - 1 year experience preferred
• Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
• Confident when speaking to the general public
• Drivers/keen travellers
• Able to attend Cheltenham Festival 10th-13th March 2026 (travel provided)
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What does the role entail?

• You will place the customer's bet/s on the betting tablets when approached
• Pay out winnings to customers who present you with a winning ticket
• Providing an excellent level of customer service
• Cash handling effectively and cashing up your till at the end of each race day
• Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

Why work for us?

• Working in a friendly and supportive environment
• A fun and fast-paced customer service role
• Competitive hourly pay and holiday pay
• Receive travel pay to work at other racecourses
• Work at some of the most prestigious racecourses and racing events in the country
• Casual work, no minimum amount of hours to complete
• Free on-site parking

Salary:

• £12.40 per hour + holiday pay 13.3% = £14.04
• £15.40 per hour + holiday pay 13.3% = £17.44 - increased rate for Cheltenham Festival
• Monthly pay

We hope to hear from you soon!