Customer Service Assistant

Optime Group; Aldergrove; On-site; GBP 12,000 - 14,000; Full time

Job summary

A recruitment agency seeks a Customer Service Assistant at Belfast International Airport. Join a supportive team that values customer service and safety. The role involves greeting passengers, guiding them through processes, and conducting security checks. Comprehensive paid training is provided with competitive hourly rates starting at £12.72/hr, rising to £13.15/hr post-training. Ideal candidates are friendly, communicative, and able to thrive in a busy environment. Candidates must have lived in the UK for 3 years prior, along with proof of address and National Insurance.

Benefits

Comprehensive paid training

Weekly pay

Free staff car parking

Temp-to-perm progression opportunity

Qualifications

• Must have lived in the UK for the past 3 years.
• Proof of National Insurance and current address.
• Five-year address history.
• Willingness to complete a basic criminal background check.
• Flexible, reliable, and able to follow strict security procedures.

Responsibilities

• Greeting passengers and providing friendly support.
• Guiding customers through airport processes.
• Maintaining a calm presence during busy periods.
• Screening passengers and baggage.
• Monitoring and patrolling airside and landside areas.
• Managing access control points.

Skills

Friendly, enthusiastic attitude

Strong communication skills

Calm under pressure

Excellent observational abilities

Problem-solving skills

Physically fit

Job description

✈️ Join Belfast International Airport as a Customer Service Assistant✈️

Are you passionate about delivering excellent customer service while playing a vital role in airport safety and operations?

Optime, aviation recruitment specialists, are recruiting Customer Service Assistants to join a respected and successful client at Belfast International Airport.

No previous airport or security experience? No problem! You’ll receive full training, support with background checks, on-site mentoring, and a smooth onboarding process.

Start Date - 26th January 2026

🕒 Shifts

You must be able to work both shift patterns:

• Early: 03:30 – 13:30
• Late: 12:30 – 22:30

🎯 What You’ll Be Doing

As a Customer Service Assistant, you’ll be a welcoming face of the airport—while ensuring a safe, smooth, and secure experience for passengers. Duties include:

Customer Service Responsibilities

• Greeting passengers and providing friendly, helpful support
• Guiding customers through airport processes and responding to enquiries
• Maintaining a calm, professional, and supportive presence during busy periods

Security Responsibilities

• Screening passengers and baggage using both equipment and manual techniques
• Monitoring and patrolling airside and landside areas
• Managing access control points and assisting with incident investigations
• Responding to emergency or escalated situations in a composed manner
• Ensuring compliance with airport and security regulations

This role blends customer interaction with essential airport safety duties—perfect for individuals who enjoy working with people and staying active.

✔️ What We’re Looking For

• Friendly, enthusiastic, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent observational and problem-solving abilities
• Physically fit and able to stand for extended periods
• Must have lived in the UK for the past 3 years
• Proof of National Insurance and current address
• Five-year address history
• Willingness to complete a basic criminal background check
• Flexible, reliable, and able to follow strict security procedures

⭐ Why This Role?

• Comprehensive, paid training from industry experts
• Competitive hourly rates: £12.72/hr during training, rising to £13.15/hr after x-ray training
• 5-on / 3-off shift pattern, 40 hours per week
• Weekly pay (every Friday)
• Free staff car parking
• Great opportunity for temp-to-perm progression based on performance.

✈️ Ready to take off?

Submit your CV to Optime Group today and start an exciting career supporting passengers and safeguarding airport operations!

Optime Group is acting as an Employment Business for this vacancy.