French Customer Support Specialist

Red Dot Search UK Limited; Belfast; On-site; GBP 27,000 - 32,000; Full time

Job summary

A progressive company based in Belfast is seeking a French Customer Support Specialist to assist users with cutting-edge virtual reality technology. The role involves providing user support across digital channels and monitoring community interactions. Candidates should be fluent in French and English, have experience in customer service, and possess a typing speed of 55+ WPM. This full-time position offers a dynamic work environment with perks.

Benefits

Full training and ongoing support

Development of new skills

Opportunity to work with latest tech

Qualifications

• Experience in customer support or social media/community support.
• Ability to work five days per week between 6am-7pm.
• Interest in or experience with VR or gaming is desirable.

Responsibilities

• Helping users with general and individual support queries.
• Spotting opportunities to reduce customer effort and improve their experience.
• Monitoring social media, forums, and product review platforms.
• Creating engaging, on-brand responses that encourage interaction.
• Supporting engagement and community activity across digital channels.
• Developing user-generated content and encouraging community involvement.
• Identifying ways to reuse and enhance self-service content across platforms.

Skills

Fluent in French (C1)

Fluent in English (B2)

Customer support experience

Social media/community support experience

Typing speed of 55+ WPM

Job description

French Customer Support Specialist

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting‑edge VR tech. This role is based on‑site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

Location

On‑site, Belfast VR Hub (BT1)

Hours

40 hours per week, scheduled between 6am-7pm, Monday‑Sunday

Salary

£27,019.20 per year + additional perks and benefits

Languages

C1 French + B2 English

Responsibilities

• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on‑brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user‑generated content and encouraging community involvement
• Identifying ways to reuse and enhance self‑service content across platforms

Qualifications

• Experience in customer support or social media/community support
• Fluent in French (C1) and English (B2)
• Ability to work five days per week between 6am-7pm
• Typing speed of 55+ WPM with 95% accuracy
• Interest in or experience with VR or gaming (desirable)

Benefits

You’ll join a friendly, fast‑moving team where you’ll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support are included.

Ready to be part of the next generation of customer experience? Apply now