Customer Care Advisor jobs in United Kingdom

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Salary up to £34,000 depending on experience

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Join our talented team and you’ll be leading the way, coaching like-minded people and championing what’s best for our customers to make amazing happen.

As a Sales Manager, you’ll be adding your magic to a high-performing team, nurturing them and ensuring they are proud to sell with confidence. Like you, they will delight in bringing technology to life for our customers and exceeding expectations during every interaction.

As part of this role, you’ll be responsible for:
● Coaching colleagues to inspire customers to buy the best products to suit their needs, however they choose to shop with us.
● Leading a highly engaged team, understanding their strengths and development opportunities, and supporting personal development plans.
● Inspiring colleagues to put the customer first whilst driving sales and profit objectives.
● Creating excitement and engagement when new products launch, being the first to suggest how this new tech can be brought to life.

This isn’t a role for someone who wants to stand still. Our business moves at pace and it’s suited to someone who wants to grow with it. You’ll be driven by finding ways to enhance store performance and sharing this knowledge with the team. Doing it because it makes you proud and because you want your store to achieve.

You will need:
● To have management experience in a similar sized, sales-driven business.
● Proven coaching skills, a hands-on management style and a passion for building team confidence and helping people grow their careers.
● A track record of identifying commercial opportunities within your department or store to maximise sales.
● To be confident leading a team, approachable and friendly to colleagues and customers.
● To be keen to learn about the latest technology.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
● Performance-related bonus.
● Product discounts on the latest tech.
● A range of wellbeing initiatives.

Join our Retail team and we’ll be with you every step of the way, helping you progress your career the way you want. Build connections, develop your managerial skills and discover new opportunities to push you even further.

Not only can you shape your own future, but you can take charge of ours too. As the UK’s biggest recycler and repairer of tech, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [emailprotected] and we’ll do our best to help.