A customer service organization is seeking a Customer Service Representative to provide high-quality support within their Customer Hub. You will handle customer enquiries, address rent arrears, and support issues related to tenancy management. The ideal candidate will have strong IT skills and a clear understanding of policies and procedures. This is a fixed-term position for 5 months, with opportunities for development in a supportive environment.
Qualifikationen
Strong IT skills for accurate data input into case management systems.
Ability to understand complex policies and procedures.
Experience in a challenging Customer Services environment.
Aufgaben
Handle customer enquiries in line with Customer Standards Policy.
Address rent arrears and support customers with tenancy management.
Take ownership of customer queries and liaise with other teams.
Kenntnisse
Strong IT skills
Communication skills
Ability to handle challenging enquiries
Understanding of policies and procedures
Ausbildung
4 GCSEs (or equivalent) Grade C or above including English
Jobbeschreibung
A customer service organization is seeking a Customer Service Representative to provide high-quality support within their Customer Hub. You will handle customer enquiries, address rent arrears, and support issues related to tenancy management. The ideal candidate will have strong IT skills and a clear understanding of policies and procedures. This is a fixed-term position for 5 months, with opportunities for development in a supportive environment.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.