Customer Service Advisor

Ongo Recruitment; Scunthorpe; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Scunthorpe for a full-time, office-based role. You will be the first point of contact for customers, resolving queries and managing service requests while supporting daily operations. The ideal candidate has strong communication skills, prior customer service experience, and a proactive mindset. The salary ranges from £24,000 to £26,000 per annum, depending on experience. This role offers an excellent opportunity to contribute to a dynamic team.

Qualifications

• Enthusiastic, adaptable, and eager to contribute.
• Thrives in a fast-paced environment.
• Takes pride in delivering excellent service.

Responsibilities

• Communicate with customers and teams via phone and email.
• Take bookings and manage service requests.
• Handle customer concerns and escalate issues.
• Update internal systems with relevant information.
• Support wider team operations and general administrative duties.
• Be flexible to support tasks during busy periods.

Skills

Previous customer service experience

Strong written and verbal communication skills

Confident IT skills

Resilient and adaptable approach

Great interpersonal skills

Ability to work with stakeholders

Job description

Customer Service Advisor - Scunthorpe (Full‑Time, Office‑Based)

Recruiting on behalf of our client

About the Role

As the first point of contact for customers, you'll be central to ensuring the smooth running of daily operations. Working closely with the Sales and Transport teams, you'll help deliver a seamless service and maintain strong customer relationships.

Main Responsibilities

• Communicating with customers and internal teams via phone and email (inbound and outbound) to resolve queries promptly
• Taking bookings and managing service requests
• Handling customer concerns and escalating issues where appropriate
• Accurately updating internal systems with all relevant information
• Supporting wider team operations to ensure the best outcome for customers
• General administrative duties as required
• Flexibility to support additional tasks during busy periods or staff absence

What We're Looking For

We're seeking someone who is enthusiastic, adaptable, and eager to get stuck in. You'll thrive in a fast‑paced environment and take pride in delivering excellent service.

Key Skills & Qualities

• Previous customer service experience (essential)
• Strong written and verbal communication skills
• Confident IT skills and ability to learn new systems
• Resilient, adaptable, and proactive approach
• Great interpersonal skills and a positive attitude
• Ability to work well with internal and external stakeholders

Job Details

• Job Type: Full‑time, Permanent
• Hours: Monday-Friday, 09:00-17:00 (40 hours per week, 30‑minute unpaid break)
• Salary: £24,000 - £26,000 per annum (DOE)
• Location: Scunthorpe - office‑based

How to Apply

If you're a motivated Customer Service professional looking to join a forward‑thinking organisation where your contribution truly matters, we'd love to hear from you. Apply now with your CV