Customer Service Advisor - Part Time, Ashington

Northumberland County Council; Ashington; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A regional council in Ashington is seeking a Customer Service Advisor to provide support and information to residents. This role offers a rewarding opportunity to help the community, with working hours primarily from Monday to Friday. Candidates must demonstrate enthusiasm for customer service, strong listening skills, and flexibility to work in multiple locations. Benefits include 26 days annual leave, enrolment in the Local Government Pension Scheme, and training opportunities.

Benefits

26 days annual leave plus public holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi scheme allowing up to 2 days flexible leave per month

Qualifications

• Enthusiastic and passionate about helping people.
• Good listener with ability to build rapport.
• Curious and patient in understanding customer needs.
• Team player who collaborates effectively.
• Flexibility to work in different locations.

Responsibilities

• Provide clear information and advice to customers.
• Work in a hybrid model from home and the office.
• Support community partners in offering solutions.
• Assist customers across various council services.

Skills

Enthusiasm for customer service

Good listening skills

Team player

Flexibility to work in various locations

Ability to build rapport

Job description

CUSTOMER SERVICE ADVISOR

Ashington Customer Information Centre, 29.5 hours per week

Working hours - Monday to Thursday 9.00‑3.00, Friday 9.00‑14.30

Fixed Term for 12 months

The Role

Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone’s life? If so, we want to hear from you!

Who we are

The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight‑knit team supported by our team leaders. We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers. We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more! We have a full training programme to get you up to speed and continued development opportunities. We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into. Sociable working hours – shifts vary between the hours of 8am and 5pm Monday to Friday.

Who are we looking for?

• Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
• A good listener who can easily strike up a rapport with people and gain their trust.
• Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
• A good team player who works well with others.
• Someone who is flexible and happy to work in different locations throughout Northumberland.

A DBS check is required for the role.

Location

Ashington Customer Information Centre, Town Hall, Station Road, Ashington, NE63 8RX

Contact

For further information about the role please contact - [e-mail] or [e-mail]

Why choose us?

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part‑time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part‑time employees)

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Further information

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss

Text relay service dial 018001 01670 623930