Customer Service Assistant

East of England Co-op; Horsford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional cooperative in Horsford is seeking a Customer Service Assistant to support high standards of service and engagement with the local community. This role involves working in a diverse team and providing positive customer interactions. The ideal candidate should be friendly, reliable, and willing to learn. The position offers competitive pay, discounts, and opportunities for professional growth, ensuring a flexible work environment to balance various commitments.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Enhanced family leave

Free remote GP service

Qualifications

• Basic level of numeracy, literacy, and IT skills required.
• Must have passed the school leaver's age.

Responsibilities

• Support high standards of customer service.
• Engage with the local community.
• Work as part of a motivated team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills, Our co‑op will only recruit individuals who have passed the school leaver's age. To find out the school leaver age please visit the following link;https://www.gov.uk/know-when-you-can-leave-school
  Working Day Shift start/end time Sunday 3pm - 7pm Friday 3pm - 8pm Saturday 5pm - 10pm Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.,
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.