Apprentice Customer Service Advisor (Sunderland)

EE Limited; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading mobile network provider is looking for an Apprentice Customer Service Advisor in Sunderland. This role focuses on delivering exceptional service to customers regarding their contracts and smartphones. Candidates will receive extensive training and support towards an NVQ while enjoying a competitive salary and numerous benefits. Inclusion and diversity are key values, creating a welcoming work environment for everyone. Join the EE family and start your career with abundant opportunities for growth.

Benefits

Online GP access

Market leading paid carer's leave

Equalised family leave

Huge product discounts

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Energetic and ambitious candidates welcome.
• A willingness to learn and develop in customer service.
• Diversity and inclusion celebrated.

Responsibilities

• Ensure customers receive exceptional personal service.
• Assist with customer inquiries on bills and contracts.
• Engage with customers about smartphone features.

Skills

Customer service

Communication

Enthusiasm

Education

No specific education required

Job description

Apprentice Customer Service Advisor (Sunderland)

EE
Sunderland, Sunderland, SR1 3DG
21,620.00
Part time

Start date: Febuary 2026 onwards

Location: EE North Tyneside - Silver Fox Way, Newcastle upon Tyne NE27 0QJ

Salary: 21,620 plus incentives throughout the year

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain's most cutting‑edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What's in it for you?

• Being part of the EE family brings a huge number of benefits including the below:
• A great starting salary of 21,620.00 per year
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - Saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!