Payment Support Customer Advisor – Darlington (Flexible)

EE; North East; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company is seeking individuals for a Payment Support role in Darlington. The position offers a salary starting at £25,087, with rising pay based on tenure, and the flexibility of options for home working. Candidates are required to assist customers with their billing queries and support them through challenging financial situations. The role comes with various perks, including generous leave policies and discounts on company products.

Benefits

Generous starting salary

Online GP access

Paid carer's leave

Family leave benefits

Employee product discounts

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare

Qualifications

• A wealth of life experience to navigate challenging situations.
• Ability to provide excellent customer service.
• Skills to assist customers with billing queries and payment issues.

Responsibilities

• Support customers during difficult times with billing queries.
• Provide guidance to customers who have fallen behind on payments.
• Deliver a brilliant personal service in every interaction.

Skills

Life experience

Customer support

Problem solving

Job description

A telecommunications company is seeking individuals for a Payment Support role in Darlington. The position offers a salary starting at £25,087, with rising pay based on tenure, and the flexibility of options for home working. Candidates are required to assist customers with their billing queries and support them through challenging financial situations. The role comes with various perks, including generous leave policies and discounts on company products.