Client Services Manager

Internal Guidant; Hatton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic service provider in the UK is looking for a Client Services Manager (CSM) to lead and manage a key client account. The role involves strategic oversight, ensuring service excellence, and building strong relationships with clients and stakeholders. Candidates should have proven experience in staffing solutions, excellent communication skills, and a strong background in team leadership. This position offers an opportunity to make a significant impact by driving service excellence and ensuring all contractual commitments are met.

Qualifications

• Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams.
• Solid understanding of legislation and compliance.

Responsibilities

• Owner of the account strategy ensuring service excellence.
• Building relationships with clients, suppliers, and stakeholders.
• Act as an escalation point for client queries and issues.
• Drive fulfilment of recruitment activities and monitor performance.
• Champion health, safety, and environmental compliance.

Skills

Strategic leadership

Account management

Client relationship building

Communication skills

Team management

Job description

Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.

• Own and deliver the account strategy, ensuring service excellence and contractual compliance.
• Build strong, productive relationships with clients, suppliers, and internal stakeholders.
• Act as the escalation point for client queries and issues, ensuring timely resolution.
• Drive fulfilment across all recruitment activities, including high-profile vacancies.
• Monitor and manage account performance, budgets, and P&L.
• Champion health, safety, and environmental compliance across all operations.
  Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams within client accounts.
• A track record of customer engagement, delivery, and growth.
• Solid understanding of relevant legislation and compliance requirements.
• Experience in P&L management and financial planning.
• Excellent communication and relationship-building skills.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.