Customer Advisor

Supertemps Limited; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider is looking for customer-focused individuals to support clients across various communication channels. This temporary role involves managing customer enquiries, making outbound calls, and maintaining high-quality interactions in a fast-paced environment. Candidates should possess strong IT skills and demonstrate empathy and patience. The role is full-time with a rotating shift pattern in modern offices located in Llandudno, offering an hourly rate of £12.21 plus benefits.

Qualifications

• Previous experience in a customer-focused role is essential.
• Strong IT skills including Word, Excel, and Outlook.
• Ability to manage challenging situations with clients.
• Flexible team-oriented approach is necessary.

Responsibilities

• Handle customer enquiries across various channels.
• Make outbound calls to manage appointments effectively.
• Accurately record customer interactions in the CRM.

Skills

Customer service experience

IT skills (Word, Excel, Outlook)

Effective communication

Attention to detail

Calm under pressure

Empathy and patience

Teamwork

Job description

Looking for a role where you can make a real difference to customers’ experiences while developing your skills in a busy, fast-paced environment? This role offers the chance to work for a leading provider, supporting customers across the UK, and be part of a friendly and motivated team.

Responsibilities

• Handling customer enquiries via telephone, email, Live Chat, and SMS, booking appointments, and providing product/service support
• Making targeted outbound calls to schedule or reschedule appointments, maximise schedules, and highlight promotions
• Recording all customer interactions accurately in the CRM and ensuring a high-quality customer experience

Qualifications

• Previous experience in a customer-focused role
• Strong IT skills including Word, Excel, and Outlook and the ability to learn new systems quickly
• A calm and collected approach under pressure in a fast-paced environment
• Excellent phone skills, including handling complaints effectively
• Empathy, patience, and the ability to assist clients with communication difficulties
• High attention to detail and accuracy
• A flexible, team-oriented approach

This is a temporary role for a period of 12 weeks initially working full time with a 4-week rotating shift pattern including some evenings and Saturdays.

You’ll be based in modern offices in Llandudno (accessible via public transport) and on an hourly rate of £12.21 + benefits.

If you’re organised, customer-focused, and enjoy working in a supportive team environment, we want to hear from you.