Customer Support Representative. Job in City of London Education & Training Jobs

Northreach; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a VIP Customer Support Agent in London to provide exceptional technical support to high-value customers. This role requires a passion for consumer technology, excellent communication skills, and proven problem-solving abilities. You will be responsible for troubleshooting issues, managing escalated cases, and ensuring customer satisfaction. Experience in technical support or customer service is preferred, along with a college diploma or higher education level. The position offers an engaging work environment with growth opportunities.

Qualifications

• Strong interest in consumer technology, particularly smart devices.
• Experience in technical support or customer service is preferred.

Responsibilities

• Provide high-quality technical support to VIP customers.
• Troubleshoot a wide variety of product issues.
• Manage escalated technical cases with professionalism and efficiency.
• Deliver clear, confident communication to ensure customer satisfaction.
• Collaborate closely with internal teams to maintain service excellence.
• Build trusted relationships through consistent, high-standard support.

Skills

Problem-solving ability

Customer-focused mindset

Excellent spoken English

Confidence in communication

Education

College diploma or higher education level

Job description

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.

The Opportunity

We're supporting a global consumer technology business in the search for a VIP Customer Support Agent to deliver a premium service experience to high-value customers. This role is ideal for someone passionate about technology, confident handling complex technical queries, and motivated by delivering exceptional customer outcomes.

You'll work as part of a specialist support team, resolving escalated issues and acting as a trusted point of contact for customers using advanced consumer electronic products.

What You'll Do

• Provide high-quality technical support to VIP customers
• Troubleshoot a wide variety of product issues
• Manage escalated technical cases with professionalism and efficiency
• Deliver clear, confident communication to ensure customer satisfaction
• Collaborate closely with internal teams to maintain service excellence
• Build trusted relationships through consistent, high-standard support

What You'll Bring

• Strong interest in consumer technology, particularly smart devices
• Excellent spoken English and confident communication skills
• Proven problem-solving ability and customer-focused mindset
• Experience in technical support or customer service (preferred)
• College diploma or higher education level

If you're interested or would like to know more: click apply!