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Essential Employment
Business Incident Manager
Job summary
A leading recruitment firm is urgently seeking a Business Incident Manager for an initial 4-month remote contract. The successful candidate will manage incidents, ensure resolution and facilitate Post Incident Reviews. Candidates should have proven experience in Incident Management, particularly within financial services, along with excellent communication and problem-solving skills. The role offers £450 to £558 per day.
Qualifications
- Deep knowledge of Incident Management landscape.
- Experience in large Financial Services organisations.
- Excellent communication skills across all levels.
Responsibilities
- Advance the Incident Management team/service.
- Manage incidents raised through ServiceNow.
- Facilitate Post Incident Reviews.
Skills
Tools
Business Incident Manager needed urgently for our busy Glasgow based Financial Services Client for an initial 4-month contract to join their multi-disciplinary team.
Helping to advance the Incident Management team/service, the successful candidate will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. They will also assist in ensuring that all bronze or silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned.
It is expected to be based remotely based (in the UK). The role has a banding of £450 - £558 per day to an FCSA Umbrella Company.
Key knowledge & experience required in this Contract should include;
- Previous experience working as a Business Incident Manager with deep & proven knowledge across the full Incident Management landscape
- Experience of Partner engagement through incidents and/or Service Reviews
- Previous Incident Management skills & experience within another large & established Financial Services organisation
- Extensive experience in working with ServiceNow
- Day to day monitoring of tools such as ServiceNow, Teams channels and Down detector to enable early detection of incidents.
- Excellent (internal) Customer Service & Stakeholder Management experience with 1st class communication skills & the ability the work closely with users across all levels of the organisation
- Excellent planning & prioritisation skills with 1st class problem solving skills
If the above summary appeals to you, PLEASE APPLY NOW to be considered for this contract.
Our client always has a pragmatic approach to recruitment and they\'re seeking strong Incident Management professionals with the ability to hit the ground running in new environments.
Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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