Complaints jobs in United Kingdom

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, embodying the London way. London is our home and inspiration, reflecting its diversity and creativity. For over fifty years, our in-house shoe and accessory designers have created authentic, distinctive designs from our London headquarters. Our signature rainbow symbolizes positive energy and love for our community, celebrating individual style.

Our Values: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

We Need You To:

1. Ensure customer service is of the highest standards at all times.
2. Support the Store Manager in achieving all store and company sales targets, operations goals, policies, and procedures.
3. Protect the Kurt Geiger & Selfridges brand.
4. Maintain excellent visual presentation of your area, consistent with company guidelines.
5. Become an expert in fashion and the latest trends.
6. Support management in training and developing the team to maximize sales.
7. Assist in performance management of team members.
8. Support with floor control.
9. Assist customers with queries and complaints to ensure satisfaction.

Requirements:

1. Experience in luxury retail within a clienteling and service-driven environment.
2. Experience at a management level.
3. Ability to be a customer service ambassador, creating memorable experiences that build loyalty.
4. Proven ability to drive sales and lead a team.
5. Immaculate presentation, representing our luxury/fashion-forward brand.
6. Competitive basic salary.
7. Generous commission structure.
8. Gorgeous seasonal shoes.
9. Amazing employee discounts.

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed in hundreds of cities worldwide. We operate over 70 standalone stores across the UK, including our flagship on London Oxford Street, and over 400 stores globally. Our retail partners include some of the world's most renowned department stores.

Our values of love, diversity, change, equality, kindness, freedom, and unity against racism remain central to our mission.