ASTORIA GRANDE - RECEPTIONIST - РЕСЕПШН

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A cruise ship recruitment agency is hiring a Receptionist for ASTORIA GRANDE, offering a chance to work on voyages between Turkey and Egypt. The ideal candidate must be fluent in Russian and have hospitality experience. Responsibilities include overseeing guest services and assisting the Front Office Manager. This role offers travel opportunities, free meals, and accommodation. The contractor is for 6-7 months, with salaries paid in euros.

Benefits

Opportunity to travel

Free meals and accommodation

No visa required

Qualifications

• Age 18+.
• Five or more years of progressive management experience in an upscale hotel or cruise ship.
• Full package of STCW certificates and a seafarer's passport required.

Responsibilities

• Oversee delivery of quality guest services.
• Ensure high guest satisfaction.
• Assist Front Office Manager in processing passengers.

Skills

Fluency in Russian

Knowledge of English

Strong communication skills

Customer service skills

Proficiency with Microsoft Office

Education

Degree in hospitality school or related field

Job description

ISMIRA Agency is hiring RECEPTIONIST for ASTORIA GRANDE cruise ships!

ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY

The Receptionist assists the Front Office Manager with the Front Desk operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads.

WHAT COMPANY OFFERS

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality school or related field from an accredited college or university or the international equivalent, preferred.
• Five or more year progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Proficiency with Microsoft Office and company computer software.
• Ability to work well under pressure and in a constantly challenging environment.

RESPONSIBILITIES

• In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc…
• Responsible to answer and to provide information to passengers when needed.
• Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken. If you are not able to solve this problem please call your superior. In case of emergency call the bridge.
• Assist Front Office Manager to process all passengers at embarkation-registration. This to include lifting cruise tickets, passports, any other document.
• Assist guests in correct and prompt charging of their on board deposits to account
• Assist Front Office Manager in issuing a landing card to each passenger embarking
• Receives Lost & Found items. Prepare an inventory of the contents of purses in presence of person submitting the found, and get a confirming sign on the inventory form.
• Maintain a logbook of all found items and reports of the lost items.
• Control access to passenger’s safety deposit boxes and maintain a signature logbook for each box, requiring correct signature, date and timing for each entry.
• Ensure that all passengers’ complaints received at the front desk and entered in the logbook and make sure that are either settled immediately or reported to the Front Office Manager for the follow-ups.
• Assists Front Office Manager for the smooth and accurate guest account and related matters.

The number of spots is limited!

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Last update: 14 декабря 2024