Customer Service Administrative Assistant

Staffline Group; Wellingborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading workforce provider in the UK is looking for a Customer Service Administrative Assistant in Wellingborough. The role involves handling customer queries, maintaining records, and providing exceptional service. This full-time position pays £12.21/hour and includes opportunities for advancement within the customer service department. Onsite support and facilities are provided.

Benefits

Onsite support from Staffline

Canteen on site

Free car parking on site

Good links to public transport

Qualifications

• Strong attention to detail and accuracy.
• Reliable and punctual.
• Ability to work in a team and follow instructions.

Responsibilities

• Act as the first point of contact for day-to-day queries.
• Log information on calls and maintain records.
• Investigate queries and respond within SLAs.
• Liaise with internal departments regarding service issues.
• Process orders with attention to detail.

Skills

Attention to detail

Good listening skills

Problem-solving skills

Excellent communication skills

Ability to manage time wisely

Customer service orientation

Job description

Your safety is our priority. Learn how to spot fraudulent job ads misusing Staffline and let's keep your job search safe - read more .

Keyword

>Location

Customer Service Administrative Assistant

Wellingborough

£12.21 per hour

Type of Job: Temporary

Great opportunity to work as a Customer Service Administrative Assistant for our client's key partner for a global third-party logistics provider.

Staffline is recruiting for Customer Service Administrative Assistant in Wellingborough.

The rate of pay is £12.21 per hour.

This is a full-time role working any 5 out of 7 days. The hours of work are: 8am to 4pm.

Your Time at Work

As a Customer Service Administrative Assistant your duties will include:

• To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
• Log information on calls received and maintain detailed and accurate records
• Investigate all queries received and respond within agreed SLA's
• Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
• Responding to all driver queries around service delivery
• Processing orders where required, ensuring a high level of attention to detail is maintained
• Management and escalation of complaints
• Auditing of helpdesk systems to ensure accuracy of data is maintained
• Ensuring full audit compliance to CMI guidelines within the Customer Service function

Our Perfect Worker

Our perfect worker will show strong attention to detail and accuracy. You will be reliable, punctual, and able to work well in a team and follow instructions.

• You will have good listening skills and be able to identify and react to how customers are feeling in a positive manner
• Good problem-solving skills
• Ability to work to targets but ensure customer experience is your primary focus
• Able to manage your time wisely to meet call handle time and work to targets
• Ability to multi-task and use various systems whilst engaging with customers over the phone
• A natural passion for delivering exceptional customer service and be able to build rapport quickly with customers
• Someone that is looking to progress within the customer service department and wider>
• Excellent communication skills and a technical aptitude to learn new systems, products / services and retain information

Key Information and Benefits

• Earn £12.21 per hour
• Full time
• Temp to perm opportunity
• OnSite support from Staffline
• Canteen on site
• Free car parking on site
• Good links to public transport

Job Ref: 1XPOWB

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.