Management Opportunities

JD GROUP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Greater London is looking for a supervisory role focused on creating a positive team culture and driving sales performance. The successful candidate will analyze data, manage operations, and provide excellent customer service. This role offers various benefits, including bonuses and development opportunities.

Benefits

Quarterly discretionary bonus schemes

Company discounts on products

Access to health and well-being services

Wide range of internal development courses

Company Sick Pay scheme

Discounted gym memberships

Access to colleague networks

Qualifications

• Previous supervisory or management experience in a fast-paced retail environment.
• Passionate about retail and understanding industry trends.
• Strong communication and analytical skills.

Responsibilities

• Create a positive team culture through training and development.
• Analyze sales data and make informed decisions.
• Provide excellent customer service and resolve complaints.
• Support cash management and day-to-day operations.

Skills

Supervisory or management experience in retail

Passion for retail and market trends

Experience in coaching and developing staff

Strong communication skills

Proven record of achieving sales targets

Analytical skills for KPI data

Attention to detail

Experience in visual merchandising

Job description

Role overview

Please note this is a talent pool role and your application will be valid for six months. If we feel your experience aligns with a role a member of the talent team will reach out to conduct a first stage interview via teams.

Responsibilities

• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the man in maintaining colleague schedules to ensure proper coverage and productivity

Role objectives and KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Proven track record of achieving and exceeding sales targets and KPI’s
• Experience in analysing KPI’s data to making commercial decisions
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
• Promote Group values to internal and external stakeholders

Benefits

• Quarterly discretionary bonus schemes
• Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance