Complaints jobs in United Kingdom

We are recruiting for a Quality Engineer, to report into the Quality Manager, based out of our site in Whitstable, Kent. This role is based fully on site and the ideal candidate will live nearby or within an easily commutable distance.

• Responsible for ensuring product quality requirements and the Quality Management System are maintained and improved.
• Supporting the NPD activities with Metrology, Documentation and Advanced Product Quality Planning tools.
• Supporting the Operations Team with the introduction of new product, equipment and processes.
• Supporting the Customer Services Team by leading investigations for customer complaints.
• Developing and maintaining control plans.
• Investigating and troubleshooting quality concerns using appropriate root cause analysis tools (8D, A3 Problem Solving).
• Performing complex measurement studies utilising Coordinate Measuring Machines and 3D scanners.
• Performing statistical analysis of data and interpreting results for decision making.
• Supporting Prototype, Sample and Controlled Product Change builds through Pre-Production and Production cells.
• Producing monthly quality reports and contributing to Management Reviews.

Essential

• Significant experience in a Quality Engineering role within a manufacturing company operating within ISO 9001 Quality Management System requirements.
• Experience of deploying lean principles and techniques.
• Advanced metrology skills and current working knowledge of utilizing Coordinate Measuring Machines to measure complex geometries.
• Experienced in FMEA, Control Plans, SPC, 8D and PPAPs.
• Qualified Internal Auditor (ISO 9001 & ISO 14001).

Desirable

• Automotive / Aerospace Quality experience would be an advantage.
• Six Sigma Black Belt.
• Experience using 3D scanning tools for dimensional analysis.
• Qualified Lead Auditor.
• Experience using eQMS software.

Essential

• HNC or Equivalent in Mechanical / Production Engineering. Inspection/Mechanical Apprenticeship.

Desirable

• A relevant engineering degree (Mechanical or Materials engineering preferred).
• CQI Membership.

At Swegon, we work to create the world's best indoor climate that makes people thrive and feel good inside. We have ambitious goals in our sustainability efforts, in offering the most energy‑efficient products, promoting gender equality and becoming carbon neutral, and we keep our work transparent. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values: "Customer Empathy, Trust, and Commitment," which permeate everything we do. We have an open and flexible organisational culture with short decision‑making processes, ample development opportunities, and we care about you balancing work with personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality.

Swegon Group, owned by the Stockholm Stock Exchange‑listed Investment AB Latour, is a market‑leading provider of healthy indoor climate solutions for ventilation, heating, cooling, and climate optimisation, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America and India. The company has approximately 3,000 employees and a turnover of about SEK 6 billion in 2022.