Responsive Repairs Planning Supervisor

Deekay Technical Recruitment; Maidstone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment company is seeking a Responsive Repairs Planning Supervisor in Maidstone, Kent. This role involves leading the Repairs Team, managing scheduling and workflows, and ensuring efficient service delivery. The ideal candidate will provide administrative support and collaborate closely with the Operations Manager. This position is full-time and offers a contract arrangement.

Responsibilities

• Manage scheduling to ensure full automation while overseeing manual override functions.
• Ensure correct information and contact management for internal/external customers and suppliers.
• Provide analysis of workflows and service demand; monitor performance data and potential risks.
• Provide administrative support for the efficient running of the repairs service.
• Support the Operations Manager Responsive Repairs and liaise with the Repairs Front Office Team Leader.
• Take responsibility for reviewing processes and systems.
• Support customer surveys regarding repairs and complaints.

Job description

Overview

Lead a team of back‑office functions for the Repairs Team—out‑of‑hours enquiries, work in progress, invoicing, officer enquiries, contractor management, chase‑ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery.

Key Responsibilities

• Manage scheduling to ensure full automation while overseeing manual override functions.
• Ensure correct information and contact management for internal/external customers and suppliers aligns with policies and procedures.
• Provide analysis of workflows and service demand, monitor performance data and potential risks, and act on solutions.
• Provide administrative support for the efficient running of the repairs service—including voids, disrepair, damp and mould, invoicing, and other areas.
• Support the Operations Manager Responsive Repairs and work in close liaison with the Repairs Front Office Team Leader.
• Take responsibility for reviewing processes and systems, and support and drive any new system or process changes.
• Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as required.

Job Details

Job Title: Responsive Repairs Planning Supervisor

Company: Deekay Technical Recruitment

Location: Maidstone, Kent

Contract: Contract

Hours: Full Time