Social Worker

Nessie; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading software firm in Manchester is seeking a Customer Service Representative to manage customer interactions and provide product information. The role requires excellent communication and organizational skills, with experience in a customer service environment being preferable. This position offers an opportunity to meet sales targets and collaborate with various departments to enhance customer satisfaction.

Qualifications

• Experience in a customer service or calling profile role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Make outbound calls to customers and provide product information.
• Respond to customer inquiries and resolve issues.
• Document customer interactions in the CRM software.

Skills

Communication skills

Problem-solving

Organizational skills

Time management

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

CRM software

MS Office

Job description

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high‑quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud‑based solution, AppItSimple Infotek is your partner for success.

URL: https://appitsimple.com/

Product : SoftwareSuggest: https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one‑stop‑shop for businesses to find and compare software solutions, saving time and effort in the process.

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Responsibilities:

• Make outbound calls to existing and potential customers and provide them with information about the products and services we offer.
• Respond to customer inquiries and resolve any issues or concerns they may have.
• Document all customer interactions accurately in the CRM software.
• Achieve and exceed assigned sales targets and KPIs.
• Conduct follow‑up calls to ensure customer satisfaction and loyalty.
• Collaborate with other departments such as sales, marketing, and technical support to improve customer experience.
• Keep up‑to‑date with industry trends, competitors, and market conditions.

Requirements:

• Proven experience in a customer service or calling profile role.
• Exceptional communication and interpersonal skills with the ability to build rapport with customers.
• Strong problem‑solving skills with the ability to resolve customer complaints effectively.
• Excellent organizational and time management skills with the ability to multitask and prioritize tasks.
• Ability to work independently as well as in a team environment.
• Basic computer knowledge and proficiency in MS Office and CRM software.
• High school diploma or equivalent; Associate or Bachelor's degree preferred.
• Float CV on [e-mail] / Ring on : 7990734785.