Company Secretary jobs in United Kingdom
Front Desk Receptionist
Four Seasons Hotels and Resorts
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Front Desk Receptionist
Job summary
A luxury hotel in London is seeking a Front Desk Receptionist to provide exceptional guest experiences. Responsibilities include personalized check-ins, responding to inquiries, and resolving concerns with care. Ideal candidates should have at least one year of experience in a luxury setting and possess excellent communication and interpersonal skills. This role offers a competitive package and various employee benefits.
Benefits
Qualifications
- One+ years of experience working within a luxury hotel or similar environment.
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Guest-centricity and understanding the importance of guests' preferences.
- The Right to Work in the UK.
Responsibilities
- Deliver a personalised check-in and check-out experience.
- Respond to guest enquiries regarding hotel services.
- Handle special requests with care to exceed expectations.
- Resolve concerns with empathy and discretion.
- Stay informed about in-house events and hotel operations.
- Personalise service to create memorable experiences.
Skills
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is looking for a Front Desk Receptionist to join the team.
As a Front Desk Receptionist at Four Seasons Park Lane, you’ll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.
- Deliver a personalised check‑in and check‑out experience with warmth, efficiency and professionalism
- Respond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendations
- Handle special requests with creativity and care, always aiming to exceed expectations
- Resolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experience
- Stay informed about in‑house events, key personnel and hotel operations to provide accurate and helpful information
- Look for thoughtful moments to personalise service and create memorable experiences for every guest
- One+ years of experience working within a luxury hotel or similar environment
- Excellent interpersonal and communication skills
- Cross‑cultural sensitivity and customer service orientation
- Guest‑centricity and understanding the importance of guests' preferences.
- The Right to Work in the UK
- £36,000 package made of salary and F&B service charge
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes
- & many, many more surprises to discover!
We look forward to receiving your application!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.