Hotel Receptionist - California Hotel 3*

The Megaro Official; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vibrant hotel in London is seeking an experienced Hotel Receptionist for maternity cover. The role involves managing check-ins and check-outs, handling reservations, and providing exceptional customer service. Ideal candidates will have strong communication skills and a keen attention to detail. This temporary position is expected to start in early December, offering an exciting opportunity in the hospitality sector.

Qualifications

• Experience in a receptionist role preferred, but not mandatory.
• Passionate about customer service and guest journey.
• Flexible with working hours.

Responsibilities

• Manage check-in & check-out smoothly.
• Provide exceptional customer service.
• Maintain detailed and accurate guest records.

Skills

Customer service skills

Communication skills

Attention to detail

Organizational skills

Proficiency in English

Tools

Rezlynx (PMS system)

Job description

Hotel Receptionist (Maternity Cover) – California Hotel 3*

Kings Cross

Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.

We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.

The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will have a to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.

This is a temporary role to cover a maternity leave, with an expected start date in the first or second week of December.

Responsibilities

• ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
• have great attention to details.
• have great communications skills.
• have excellent command of English, both verbal and written.
• be extremely knowledgeable in regards to the company services, standards & products.
• flexible on working hours and duties.
• have a great eye for details and will maintain guests’ record up to date at all time.
• provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.