Front Desk Receptionist

Four Seasons Hotels and Resorts; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in London is seeking a Front Desk Receptionist to enhance guest experiences through warm and professional service. Candidates should have one or more years of experience in a luxury hotel environment, excellent interpersonal skills, and the right to work in the UK. The role offers a competitive package along with substantial employee benefits including training and career development opportunities.

Benefits

£36,000 package including salary and F&B service charge

Excellent Training and Career Development opportunities

Up to 20 complimentary nights at any Four Seasons

Free meals while on duty

Holiday entitlement increasing to 33 days

Free Life Insurance

Season Ticket Loan & cycle to work scheme

Free Uniform dry cleaning

Annual themed employee parties

Access to Wagestream – salary advance benefit

Qualifications

• One+ years of experience working within a luxury hotel or similar environment.
• Understanding the importance of guests' preferences.
• The Right to Work in the UK.

Responsibilities

• Deliver a personalised check-in and check-out experience.
• Respond to guest enquiries regarding hotel services.
• Handle special requests with creativity and care.
• Resolve concerns with empathy and discretion.
• Look for thoughtful moments to personalise service.

Skills

Excellent interpersonal and communication skills

Cross-culture sensitivity

Customer service orientation

Guest-centricity

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane is looking for a Front Desk Receptionist to join the team.

About the role

As a Front Desk Receptionist at Four Seasons Park Lane, you’ll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.

What you will do

• Deliver a personalised check‑in and check‑out experience with warmth, efficiency and professionalism
• Respond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendations
• Handle special requests with creativity and care, always aiming to exceed expectations
• Resolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experience
• Stay informed about in‑house events, key personnel and hotel operations to provide accurate and helpful information
• Look for thoughtful moments to personalise service and create memorable experiences for every guest

What you bring

• One+ years of experience working within a luxury hotel or similar environment
• Excellent interpersonal and communication skills
• Cross‑cultural sensitivity and customer service orientation
• Guest‑centricity and understanding the importance of guests' preferences.
• The Right to Work in the UK

Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy

• £36,000 package made of salary and F&B service charge
• Excellent Training and Career Development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
• Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance while on duty.
• Opportunities to build a successful career with global potential
• Season Ticket Loan & cycle to work scheme
• Free Uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• & many, many more surprises to discover!

We look forward to receiving your application!