Assistant Front Office Manager

Rudding Park; Harrogate; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel in Harrogate is seeking an Assistant Front Office Manager to oversee daily front office operations and ensure exceptional guest service. The ideal candidate will possess a warm personality and strong communication skills, with a focus on delivering memorable experiences. Previous hospitality experience is desirable. The role includes team management and operational support. This position offers a dynamic working environment in a prestigious hotel.

Qualifications

• Exceptional interpersonal and communication skills.
• Warm, engaging personality with a genuine passion for guest service.
• Strong attention to detail and accuracy in all tasks.
• Competent computer literacy and familiarity with PMS systems.
• Ability to remain calm, courteous, and efficient under pressure.
• Reliable, punctual, and professional with a strong work ethic.
• Flexible approach to working hours.

Responsibilities

• Welcome and assist guests at the hotel reception and public areas.
• Manage check-in, check-out, and guest arrival/departure processes.
• Address guest enquiries and feedback promptly.
• Ensure VIPs receive appropriate recognition.
• Support recruitment and training of front office team members.

Skills

Interpersonal and communication skills

Attention to detail

Computer literacy

Calm under pressure

Professional work ethic

Guest service experience

Tools

PMS systems

Job description

We are not just hiring - we are looking for personalities that light up a room!

• Are you passionate about Creating Magical Memories?
• Can you be a part of delivering the Best Day Ever for our guests?
• Do you thrive on multitasking and no day being the same!

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Role Overview

As the Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily front office operations, ensuring the highest standards of guest service, team management, and operational efficiency. You will work across reception, concierge, and night teams, leading by example and acting as shift duty manager when required. Your role is key to delivering exceptional guest experiences, fostering team development, and upholding the hotel's values and luxury standards.

What We Are Looking For

• Exceptional interpersonal and communication skills.
• Warm, engaging personality with a genuine passion for guest service.
• Strong attention to detail and accuracy in all tasks.
• Competent computer literacy and familiarity with PMS systems (training provided if required).
• Ability to remain calm, courteous, and efficient under pressure.
• Reliable, punctual, and professional with a strong work ethic.
• Flexible approach to working hours, including early mornings, evenings, weekends, and bank holidays.
• Previous experience in a similar hospitality role is desirable.

Key Responsibilities

• Welcome and assist guests at the hotel reception and public areas, creating positive first and lasting impressions.
• Manage check-in, check-out, and guest arrival/departure flows, ensuring speed, accuracy, and personalized service.
• Address guest enquiries, complaints, and feedback promptly, diplomatically, and effectively, acting as an escalation point when needed.
• Ensure VIPs, returning guests, and special occasions receive appropriate recognition and tailored attention.
• Collaborate with other departments (spa, restaurants, golf, events, housekeeping) to anticipate and meet guest needs seamlessly.
• Support recruitment, training, coaching, and development of front office team members, including reception, concierge, and guest services.
• Supervise shifts, allocate duties, and maintain adequate staffing levels across all hours, including weekends and holidays.
• Monitor team performance, motivate staff, maintain high morale, and embody the hotel's culture of care, collaboration, and excellence.
• Participate operationally when required (e.g., registration desk, concierge, lobby duties) to maintain service levels.
• Assist with daily reporting, including occupancy, arrivals/departures, room status, guest satisfaction, and revenue metrics.
• Ensure accuracy and integrity of billing, posting, and ledger processes at the front desk.
• Monitor front office procedures for compliance with hotel policies, including cash handling, key control, security, data protection, and health & safety.
• Work closely with Reservations and Revenue teams to optimize room revenue, support upselling initiatives, and ensure effective room allocation.
• Conduct regular audits of front office systems, ensure robust shift handovers, and maintain readiness for emergency situations.
• Attend daily briefings and weekly/monthly meetings.
• Maintain a visible presence in front-of-house areas, ensuring reception and guest spaces reflect the hotel's luxury standards.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.