Assistant Front Office Manager: Lead Guest Experience & Growth

Hilton Worldwide, Inc.; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading hotel organization in Southampton is seeking an Assistant Front Office Manager to oversee operations, maintain high standards, and ensure exceptional guest service. The ideal candidate will have supervisory experience within the hospitality industry, strong leadership skills, and a commitment to customer satisfaction. This role offers a salary of £28,593 and various benefits including healthy meals and development programs.

Benefits

Yearly salary of £28,593

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Holiday: 28 days including bank holidays

Free Parking

High street discounts

Responsibilities

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes loyalty scheme.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, and are continuously trained.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Conduct monthly communication meetings in the absence of the Front Office Manager.
• Assist with staff performance issues in compliance with company policies.
• Assist with recruiting, managing, training and developing the Front Office team.

Skills

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Accountability and resilience

Commitment to delivering a high level of customer service

Ability to work under pressure

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Job description

A leading hotel organization in Southampton is seeking an Assistant Front Office Manager to oversee operations, maintain high standards, and ensure exceptional guest service. The ideal candidate will have supervisory experience within the hospitality industry, strong leadership skills, and a commitment to customer satisfaction. This role offers a salary of £28,593 and various benefits including healthy meals and development programs.