Hotel Receptionist

Killyhevlin Hotel; Enniskillen; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel in Northern Ireland is seeking a dedicated Hotel Receptionist to welcome guests and manage their check-in/check-out processes. The successful candidate will provide exceptional customer service, liaise with various hotel departments, and ensure a memorable stay for guests. Qualifications include a good education standard, relevant licenses, and prior customer service experience. This role requires flexibility for shifts and teamwork.

Benefits

Meal on duty

Free secure staff car parking

Employee of the month award

Staff discounts

Qualifications

• Must have a National Insurance Number and current photographic ID.
• Flexible to work shifts and weekends with excellent timekeeping.

Responsibilities

• Checking in and checking out guests and allocating rooms.
• Providing excellent customer care and managing guest requests.
• Cashier duties and General office maintenance.

Skills

Good Standard of education: GCSE English and Maths (or equivalent) grade B or higher

ECDL (European Computer Driving Licence) or equivalent

NVQ Level 2 (or equivalent) in reception/office and business skills

Previous employment within a customer service industry

Experience of working shifts and weekends

Experience of working within a team

Knowledge of the locality

Permitted to legally live & work in Northern Ireland/UK

National Insurance Number

Experience of computerised room management system

Experience of food and beverage service

Experience of housekeeping service

Job description

We are recruiting for a Hotel Receptionist.Our successful hotel receptionist will be responsible for welcoming guests and acting as their first point of contact. Our Receptionist will check-in guests advising them of the hotel facilities and acting as an ambassador for Killyhevlin, logging issues and/or requests and passing them to the correct member of staff and following up that the task was completed.Our Front Office staff work together as a strong team, liaising with the other hotel departments and providing our guests with memorable stay and ensuring our guests book again for their return visit on check-out.

Responsibilities

• Checking in and checking out guests and allocating rooms and self-catering.
• Providing excellent customer care.
• Professionally deal with guest requests, enquiries and problems.
• Switchboard, email, typing correspondence and general office duties including keeping office areas clean and tidy at all times.
• Guest accounts, billing and lodgements.
• Cashier, reservations, sales, recommendations.
• Health and safety in the work place.
• Other duties that may arise in the course of a shift within the capabilities of staff.

Skills and Qualifications

• Good Standard of education: GCSE English and Maths (or equivalent) grade B or higher in both subjects.
• ECDL (European Computer Driving Licence) or equivalent.
• NVQ Level 2 (or equivalent) in reception/office and business skills.
• Previous employment within a customer service industry.
• Experience of working shifts and weekends (flexibility is required to offer great customer service).
• Experience of working within a team (excellent timekeeping essential to provide great customer service & teamwork).
• Knowledge of the locality to provide our guests with a great experience of Fermanagh.
• Permitted to legally live & work in Northern Ireland/UK (evidence of immigration status & right to work with ID) Share Code.
• Must have a National Insurance Number, Bank or Savings Account and current (in date) photographic ID (passport).
• Experience of computerised room management system.
• Experience of food and beverage service.
• Experience of housekeeping service.

Further Information

We supply uniform, meal on duty, on-the-job & essential product training, free, secure staff car parking, employee of the month award, staff discounts.No staff accommodation is available.Evidence is required of Right to Work in UK/NI & Immigration Status - Share code. Applicants need a National Insurance Number, current photographic ID (Passport), bank or savings account (wages are paid directly to the given account).Further hotel information: www.killyhevlin.comWe are an Equal Opportunities Employer. We are an Investors in People company.

Vacancy ID 1728024 Job ref. HRFT082025 Job Sector Hotel and Catering,Secretarial and Administration Area Co Fermanagh Location Enniskillen Salary To be confirmed No. vacancies 2 Contract Type Permanent Weekly hours 40 Published date 01/08/2025 Closing date 31/08/2025 Worktime Shifts, to be confirmed