Hotel Receptionist

St Pancras Hotel Services Ltd; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel group in Kings Cross is seeking an experienced Hotel Receptionist to manage check-ins and provide exceptional customer service. The ideal candidate will have strong communication skills, attention to detail, and a passion for 5-star service. The role is full-time with flexible working hours and an immediate start available.

Qualifications

• Experience in a similar role is required.
• Advanced command of English is essential.
• Full-time availability with flexible hours.

Responsibilities

• Manage arrivals, check-in and check-out smoothly.
• Provide exceptional customer service.
• Ensure communication within the department is maintained.

Skills

Customer service

Communication skills

Attention to detail

Command of English (advanced)

Flexibility on working hours

Tools

Rezlynx (PMS)

Job description

Overview

Hotel Receptionist – 5* Boutique Hotel, Kings Cross. The Megaro Hotel is a 49-bedroom boutique property. Part of St Pancras Hotels Group, this property combines art, luxury, and exclusivity under one roof. We are looking for an experienced Hotel Receptionist, ideally with experience using Rezlynx (PMS) – though not essential to be considered.

The receptionist will be on-site 5 days a week, handling check-in/check-out, reservations via calls and emails, and maintaining fast communication with guests. The ideal candidate will be passionate, well presented, and knowledgeable about 5-star service. The role reports to the Hotel Manager and requires superb organisation and communication skills.

It is essential to ensure the department is adequately briefed, so communication is key.

Responsibilities

• Ensure arrivals, check-in and check-out are managed smoothly and to the highest customer service level.
• Maintain great attention to detail.
• Maintain excellent communication skills.
• Have excellent command of English, both verbal and written.
• Be knowledgeable about the company services, standards, and products.
• Be flexible on working hours and duties.
• Maintain guests’ records up to date at all times.
• Provide exceptional customer service and an unforgettable experience.

Qualifications

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Rota changes weekly
• Salary: from £27,352 yearly
• Starting time: Immediate start

About St Pancras Hotel Services Ltd

St Pancras Hotels Services Limited is a hospitality company based in King\'s Cross/St Pancras. We are a group of eclectic brands, each with its own personality, and our people are unique.