Hotel Receptionist - 5* Boutique Hotel

The Megaro Official; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury boutique hotel in Kings Cross is seeking an experienced Hotel Receptionist to manage check-ins, reservations, and provide exceptional customer service. Ideal candidates will have strong organisational skills and a passion for delivering 5-star service. Experience with a PMS system like Rezlynx is a plus but not essential.

Qualifications

• Experience in hotel reception preferred.
• Strong organisational and communication skills.
• Professional presentation and passion for 5-star service.

Responsibilities

• Manage arrivals, check-in & check-out smoothly.
• Maintain great attention to detail.
• Provide exceptional customer service.

Skills

Communication skills

Attention to detail

Organisational skills

Customer service

Fluency in English

Tools

Rezlynx (PMS)

Job description

Overview

Hotel Receptionist – 5* Boutique Hotel

Kings Cross

The Megaro Hotel is a 49-bedroom boutique property, part of the St Pancras Hotels Group. Born in March 2007, it is a unique property combining art, luxury and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking for an experienced Hotel Receptionist, ideally with experience using Rezlynx (PMS system) – although not essential to be considered for the position. The receptionist will be on-site 5 days a week, handling check-in & check-out, reservations via calls and emails, and maintaining fast correspondence with guests while assisting as promptly as possible.

The role reports directly to the Hotel Manager and requires superb organisation and communication skills to ensure the department is adequately briefed.

Responsibilities

• Ensure arrivals, check-in & check-out are managed smoothly and to the highest customer service level.
• Maintain great attention to detail.
• Demonstrate excellent communication skills.
• Have excellent command of English, both verbal and written.
• Be highly knowledgeable about the company services, standards & products.
• Be flexible on working hours and duties.
• Maintain guests’ records up to date and with a great eye for detail.
• Provide exceptional customer service and an unforgettable experience.

Qualifications / Requirements

• Experience in hotel reception preferred; Rezlynx (PMS) experience is advantageous but not required.
• Strong organisational and communication skills.
• Professional, well-presented, and passionate about 5-star service.

If you are looking for a vibrant yet high-end operation, apply today and begin a new adventure with us.