Assistant Front Office Manager

Hilton Worldwide, Inc.; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading hotel organization in Southampton is seeking an Assistant Front Office Manager to oversee operations, maintain high standards, and ensure exceptional guest service. The ideal candidate will have supervisory experience within the hospitality industry, strong leadership skills, and a commitment to customer satisfaction. This role offers a salary of £28,593 and various benefits including healthy meals and development programs.

Benefits

Yearly salary of £28,593

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

Holiday: 28 days including bank holidays

Free Parking

High street discounts

Responsibilities

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes loyalty scheme.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, and are continuously trained.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Conduct monthly communication meetings in the absence of the Front Office Manager.
• Assist with staff performance issues in compliance with company policies.
• Assist with recruiting, managing, training and developing the Front Office team.

Skills

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

High level of commercial awareness and sales capabilities

Excellent leadership, interpersonal and communication skills

Accountability and resilience

Commitment to delivering a high level of customer service

Ability to work under pressure

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Job description

Job Description - Assistant Front Office Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! You are not “just a team member” here. It’s a supportive and engaging environment, with the perfect balance between fun and focus.

A WORLD OF REWARDS

• Yearly salary of £28,593
• Free and healthy meals when on duty
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays
• Free Parking
• Modern and inclusive Team Member’s areas

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should have:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountability and resilience
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team