Commercial jobs in United Kingdom

HR & Payroll 2nd Line Help Desk Spport Consultant

• Type : commercial
• Firm : Commercial
• Salary : £36 - 38,000
• Location : Manchester

Our client has an exciting opportunity for an enthusiastic and highly motivated individual to join our Payroll team at as a Payroll & HR Support Consultant. We are looking for someone who has previous experience in Payroll or HR – Maybe you are someone who has a keen in interest in fixing problems and providing a great customer service, interested to try something a bit different by working closely with our customers to support their Payroll & HR system related queries.

Your role will be to provide 2nd line software support to internal teams and clients with application related queries and issues, with a focus on the Payroll Software. This role helps improve the product by raising bugs and new functionality requirements, as well as testing new releases. You will be a subject matter expert on our applications and focused on service delivery to provide a great client experience.

This is a great opportunity for you to join a supportive, exciting, and growing business. We love to reward our people for their hard work – We offer a flexible benefits package, a comprehensive programme of learning and development, and a great work / life balance. If you’re looking for your next career move and would like to work for a company where you will be provided with great training, supportive management, and a strong progression path we would love to hear from you!

• Supporting the Payroll Teams with Payroll queries through to resolution.
• Investigating application related queries raised by internal and external customers and resolving issues in line with SLAs.
• Managing any issues / incidents through to successful resolution and completing RCA with recommendations for improvement.
• Championing the voice of the customer by raising bugs and new features
• Helping customers understand how best to use their Software (HCM) to support their business needs.
• Updating internal and external customers on bug fixes and new features to create a great client experience.
• Understanding and providing support to clients on applications and processes.
• Working closely with the Tech, Product Development and IT teams to investigate and resolve issues.
• Providing consultation to clients to understand requirements and deliver professional service bespoke work.
• Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
• Keeping up to date with technology trends, product enhancements, industry developments and Payroll legislation.
• Training and advising team members, colleagues, and clients by sharing technical knowledge and expertise.
• Working collaboratively with Tech Support in Kochi to complete work accurately and on time.
• Providing UAT for new releases.
• Inputting into feature design meetings with product management.
• Acting as a subject matter expert, where required, for feature design or bug fixes.

• This role would be ideal for someone with experience in IT support and / or IT service desk with great customer service skills
• You have strong IT skills and a keen interest fixing problems
• You’re an analytical thinker with an innovative approach to problem solving.
• You can work to deadlines with appropriate prioritisation.
• You can take ownership of decision making when required.
• You’re comfortable working with others, building effective working relationships with clients and colleagues.
• You have excellent communication skills both written and verbal.
• You embrace change as technology, products and services evolve.

PLEASE CONTACT SHARON DEACON FOR MORE INFORMATION