Ecommerce Operations Supervisor

Walker's Shortbread; Aberlour; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading food retailer in Aberlour, Scotland is seeking an experienced Ecommerce Operations Manager to oversee the Ecommerce and Mailroom operations team. The candidate will manage daily operations, ensuring efficient order processing and excellent customer service. Responsibilities include minimizing errors in order fulfillment and maintaining inventory levels. The ideal candidate has proven ecommerce management experience, strong logistics knowledge, and exceptional attention to detail. This role offers the opportunity to improve operational processes and enhance customer experiences.

Qualifications

• Proven experience in managing a team in an ecommerce environment.
• Strong understanding of order processing, inventory management, and courier logistics.
• Excellent attention to detail with a focus on minimizing errors and improving efficiency.

Responsibilities

• Manage Ecommerce Operations team and carry out annual appraisals.
• Ensure all website orders are processed efficiently throughout the year.
• Minimize picking errors and product damages in transit.
• Work closely with customer care to resolve customer complaints.
• Manage day-to-day relationship with couriers.
• Identify improvements to processes with the Ecommerce Commercial Manager.
• Maintain stock levels to keep products available online.
• Effectively manage packaging and consumables.
• Process Amazon orders when required.
• Send parcels for other parts of the business when required.

Skills

Team management

Order processing

Inventory management

Courier logistics

Attention to detail

Job description

The Role

This role will oversee the Ecommerce and Mailroom operations team for the business including the preparation, packing and posting of website orders and samples to potential and existing customers. In addition, the role includes dealing with all parcel posting and mail requirements across the wider business.

Key Responsibilities

• Manage Ecommerce Operations team on a daily basis and carry out annual appraisals.
• Ensure all website orders are processed efficiently throughout the year.
• Minimise picking errors and product damages in transit through effective packing of orders.
• Work closely with customer care to ensure that any customer complaints are resolved in a timely manner.
• Manage day-to-day relationship with couriers to ensure acceptable service levels and all credits are processed throughout the year.
• Work with Ecommerce Commercial Manager to identify improvements to processes with the aim of enhancing the customer experience when ordering online.
• Liaise with Ecommerce Commercial Manager to pro-actively maintain stock levels with the aim of keeping all products available online throughout the year.
• Effectively manage packaging and consumables across the year.
• Process Amazon orders, as and when required.
• Process sending of parcels for other parts of the business, as and when required.

About You

• Proven experience in managing a team in an ecommerce environment.
• Strong understanding of order processing, inventory management, and courier logistics.
• Excellent attention to detail with a focus on minimising errors and improving efficiency.