Coach à Grande-Bretagne

As Head of Department, you will be responsible for leading reception, nights, and duty managers, as well as playing a key part of the HOD team. Your responsibilities will include:

• Taking ownership of financial transactions and credit levels, monitoring accuracy for business protection
• Leading from the front, acting as the go-to person for guest requests and unexpected moments
• Taking pride in ensuring the welfare of the team, plus driving their training and progression
• Coordinating with our Reservations Supervisor regarding VIPS, special request records, and room management
• Delivering a highly personalized, polished service that makes every guest feel at home
• Generating and analyzing reports regarding occupancy, upselling, guest satisfaction, and revenue, focusing on achieving financial departmental objectives
• Maintaining excellent working knowledge of all hotel departments for maximum efficiency
• Taking the lead in usage of in-house systems, including the MTH app, Opera, Knowcross, and Microsoft Office
• Ensuring fire and health and safety for the team and guests

To be successful in this role, you will need:

• Experience leading front office or reception teams in luxury hospitality
• A passion for five-star service that feels personal and effortless
• The ability to inspire, develop, and support your team
• Strong financial acumen combined with an analytic approach and acute decision-making abilities
• Quick yet natural rapport-building skills with guests and the team
• Previous knowledge of Opera / Cloud is highly desirable

We offer a competitive salary and benefits package, including:

• Salary and Tronc package
• Annual bonus linked to KPIs
• HOD level benefits, including enhanced holiday, private medical care, and cashback healthcare cover
• Complimentary dry cleaning of your uniform and meals on duty
• Career development with recognized training providers
• Friends and family rates across Iconic Luxury Hotels
• 25% discount on all food and beverage
• Wellbeing calendar of events and team socials
• Season ticket loan, cycle-to-work scheme, and secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts, and plenty more dandy perks along the way!

The Mayfair Townhouse is a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. We are a stylish, imaginative home for the modern traveler, redefining what it means to be a London hotel.