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General Manager / Operations Director – Multi-Site Adventure & Experience Operations
Job summary
A leading adventure and entertainment operator is looking for an Operational General Manager to lead multiple destination operations. The ideal candidate will possess 10-15 years of experience in hospitality or entertainment, with strong P&L ownership and a proven track record in scaling operations. This role involves ensuring high standards of guest experience, financial performance, and team development in a fast-paced, multi-site environment.
Qualifications
- 10-15+ years leading multi-site operations in hospitality, tourism, leisure, or entertainment.
- Strong commercial acumen and track record in transformation.
- International and/or GCC experience is advantageous.
Responsibilities
- Lead operations across multiple adventure centres.
- Ensure world-class safety and guest experience standards.
- Oversee financial performance and growth strategies.
Skills
Education
Location : United Arab Emirates
Company : Leading Emirates Adventure, Watersports & Entertainment Operator
Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running 20+ watersports, diving, adventure and entertainment centres across the country and other emerging destinations. Partnering with top-tier hotels and resorts, the business is entering its next phase of expansion—scaling operations, elevating guest experience, and setting new standards for world-class adventure tourism in the region.
We’re seeking a hands-on Operational General Manager to lead and optimise a multi-destination operations ecosystem. You’ll own day-to-day performance, build high-performing site teams, strengthen processes, and drive sustainable growth and profitability.
- Lead multi-site operations across watersports, diving and adventure centres.
- Convert strategy into actionable operational plans and stretch targets.
- Build a decentralised, empowered management structure with strong governance.
- Ensure world-class safety, quality, and guest experience standards.
- Drive operational consistency, reporting, SOPs, KPIs, and training frameworks.
- Oversee financial performance, P&Ls, budgets, revenue growth and cost control.
- Identify new commercial opportunities, partnerships and expansion plays.
- Inspire, mentor and develop diverse teams and future leaders.
- Introduce new technologies, operating models and guest experience innovations.
- Represent the organisation with government partners and industry stakeholders.
- Bachelor’s degree in Business, Hospitality, Sports / Leisure or similar (MBA preferred).
- 10–15+ years leading complex, multi-site operations in hospitality, tourism, leisure or entertainment.
- Strong P&L ownership and commercial acumen.
- Proven track record in scaling operations, building teams and driving transformation.
- International and / or GCC experience is an advantage.
- A people-first leader: empowering, collaborative, and operationally rigorous.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.