General Manager - Tenterden

Lounge Café Bars; Tenterden; On-site; GBP 30,000 - 45,000; Full time

Job summary

A popular hospitality company in Tenterden is seeking a General Manager to lead a high-performing team in delivering exceptional service. You will take ownership of operations, ensuring customer satisfaction and managing key performance indicators. Ideal candidates have experience in a similar role within hospitality, including training and recruitment capabilities. This role offers competitive benefits including bonuses, a company pension, and unique opportunities for personal development.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Achievable bonuses

Shared tips across the team

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager or similar role in hospitality.
• Familiarity with serving freshly made food and drinks.
• Ability to manage labor and stock effectively.

Responsibilities

• Lead the team to deliver great shifts consistently.
• Ensure every customer leaves happy.
• Own the management of your Lounge.

Skills

Managing through KPIs

Training and recruitment

Decision making based on customer sentiment

Experience in bar environment

Job description

General Manager – Tenterden

Lounges are pretty special places, and what makes them so special is the brilliant people who run them.

The person who runs the brilliant people who run the Lounge has to be super‑brilliant, and that'll be you.

Your standards will be as high as ours, but exactly how you do it will be unique to you.

You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community.

You'll be making sure every customer leaves happy.

Which they tend to do.

Thanks to your super‑brilliant management

Benefits

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands – Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked‑about staff party in hospitality – Loungefest!
• Competitions and incentives (like jetting off on an all‑expenses‑paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

Qualifications

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.