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Senior ICT Analyst

Senior ICT Analyst
Service Care Solutions Ltd
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Senior ICT Analyst

Service Care Solutions Ltd
King's Lynn and West Norfolk
GBP 38.000 - 42.000
Descripción del empleo
Job Title: Senior ICT Analyst Location: Lyndhurst, SO43
Salary: £38,928 – £41,895 per annum (up to £43,093 for exceptional performance)
Working Pattern: Hybrid (50% office-based)

About the Role Are you an experienced ICT professional looking for your next challenge? We’re recruiting a Senior ICT Analyst to join a forward-thinking public sector organisation based in the beautiful New Forest.
This is a key role where you’ll lead the development, enhancement, and support of core business applications, ensuring they run smoothly and securely for daily operations. It’s a fantastic opportunity to drive innovation, lead system improvements, and support business-critical technologies.

Key Responsibilities
  • Act as technical lead for key ICT applications, offering expert guidance on infrastructure, functionality, and security.
  • Drive continuous improvement using service data and user feedback.
  • Collaborate with internal teams and external suppliers to manage system changes and implement robust fixes.
  • Mentor and support junior analysts, graduates, and apprentices to promote knowledge sharing and team development.
  • Produce monthly reports, maintain accurate system documentation, and contribute to business continuity planning.
  • Ensure compliance with ICT security and contribute to disaster recovery initiatives.
  • Maintain licensing and contract awareness for supported applications.
What We’re Looking For
  • Proven experience in supporting and developing ICT systems and applications.
  • Strong skills in SQL Server (or equivalent), reporting tools, and Excel.
  • Understanding of ITIL principles – particularly incident, problem, and change management.
  • Analytical mindset with excellent problem-solving and communication skills.
  • Degree or relevant ICT qualification.
  • Full UK driving licence and access to a vehicle for work-related travel.
Desirable
  • Experience leading or supervising technical staff.
  • Evidence of continuous professional development in ICT or related fields.
What’s on Offer
  • Competitive salary, with potential to progress to £43,093.
  • Hybrid working model (50% office-based).
  • Inclusive, collaborative culture that values innovation and improvement.
  • Opportunity to make a real impact within a progressive public sector organisation.
  • Access to a wide range of employee benefits and development opportunities.
Interested in joining a team that values innovation, supports career growth, and plays a key role in improving public services?

Apply today or get in touch to find out more via emailing Lewis.Ashcroft@Servicecare.org.ukor calling 01772 208962
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