Business Operations Manager

Access Garage Doors LTD; Crawley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A growing installation company based in Crawley is seeking a Business Operations Manager to oversee operations, lead teams, and drive improvements across multiple branches. The ideal candidate has proven experience in managing operations and possesses strong leadership and financial skills. This role offers a competitive salary, bonuses, and a supportive work environment.

Benefits

Competitive salary plus performance-related bonuses

5 weeks paid holiday

Company car

Company health plan

Pension contributions

Qualifications

• Proven experience managing operations or multi-site teams.
• Strong leadership and people management skills.
• Commercial awareness with the ability to balance quality, efficiency, and cost.

Responsibilities

• Oversee and optimise operations across multiple branches.
• Lead, motivate, and develop teams to achieve business objectives.
• Review and improve operational processes to increase efficiency and profitability.

Skills

Leadership

Communication

Problem-solving

Financial literacy

IT literacy

Tools

Excel

Outlook

Job description

Crawley, West Sussex

A successful and growing garage door, entrance door and patio awning installation company, with five branches across Greater London, is seeking a hands‑on Business Operations Manager to lead day‑to‑day operations, develop teams, and drive continuous improvement across the business. This position is based in Crawley but will require travel to regional branches as the business needs dictate.

Key Responsibilities

• Oversee and optimise operations across multiple branches.
• Lead, motivate, and develop teams to achieve business objectives.
• Review and improve operational processes to increase efficiency and profitability.
• Implement and manage clear systems for communication, performance, and reporting.
• Collaborate with Directors on budgets, business plans, and strategic initiatives.
• Identify performance gaps, analyse data, and deliver practical, measurable improvements.
• Drive a culture of accountability, teamwork, and customer excellence.
• Manage supplier relationships and ensure smooth coordination between sites.
• Oversee compliance with Health & Safety policies and best practices.
• Support marketing and sales initiatives where needed to drive growth.

Essential Skills & Experience

• Proven experience managing operations or multi‑site teams.
• Strong leadership and people management skills.
• Commercial awareness with ability to balance quality, efficiency and cost.
• Excellent decision‑making and problem‑solving abilities.
• Financial literacy with experience contributing to budgets or forecasts.
• Confident communicator, both written and verbal.
• IT literate (especially Excel and Outlook).
• Full clean UK driving licence (maximum 3 points).

Desirable

• Experience in the home improvement, construction or installation services sector.
• Background in business process improvement or change management.

Benefits

• Competitive salary plus performance‑related bonuses.
• 5 weeks paid holiday.
• Company car, mobile and laptop.
• Company health plan and pension contributions.
• Supportive, friendly working environment with opportunities for progression.