Care Coordinator à Grande-Bretagne

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture, and retain the most talented individuals in the market. The size and range of MUFG's global business create opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

Please visit our website for more information - mufgem ea.com.

This position is for a Trade Floor support Analyst to support the joint (Securities & Bank) Trade Floor and associated systems. This must be an established person who would support the Trade Floor Support manager to drive the team towards increased productivity and user satisfaction.

1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate.
2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
3. Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary.
4. Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly supporting the trading floor.
5. Responds to simple calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities as this role includes 1st, 2nd and 3rd line support for Treasury/front office systems. Accepts escalations and initiates first-level support action, personally resolving the majority of referred problems.
6. For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc.
7. Carries out all routine tasks associated with operating and controlling the installed hardware and software within the trading floor. This may include multiple hardware or software platforms. Uses standard procedures and tools to carry out daily tasks.
8. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
9. Reporting to the Trade Floor Support manager

Behavioural Competencies:

• Absorbs and applies technical and business-related information in particular relating to the trade flow.
• Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.
• Understands and uses appropriate methods, tools and applications.
• Works to required standards. Demonstrates an analytical and systematic approach to problem solving.
• Demonstrates effective communication skills.
• Excellent team player
• Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation and procedures.

- Experience working within a systems office within a financial organization in a Trading Floor environment.

- Market Data, Trading Systems, Desktop, Server, IPC Dealerboard

- Degree Educated (preferably Computer Science or similar) or similar experience.

Proven strong knowledge of LSEG products(Reuters/Refinitiv) and Bloomberg Desktop applications, trading systems knowledge and understanding of trade flow, Equities and FX products knowledge a must. Other market data-trading products as well as experience with Windows server. IPC Dealerboard, Citrix, firewall,Wyse, STP. Trader workstation hardware Amulet Blade LINUX-UNIX and VDI knowledge.

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.