Operations Analyst

Practicus; Southampton; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A growing financial services company in Southampton is seeking an adaptable Operations Generalist. This role involves various areas of the customer journey and operations. Candidates should have solid financial operations experience, strong analytical skills, and the ability to handle multiple tasks. The position offers a salary of £40,000–£45,000 with opportunities for career growth and hybrid work options post-probation.

Benefits

Generous holiday allowance

Clear opportunity for career growth

Collaborative team culture

Qualifications

• Solid experience in financial operations beyond entry-level.
• Broad knowledge across customer journey and operational processes.
• Strong analytical skills required.

Responsibilities

• Get involved across multiple areas of the customer journey and business operations.
• Handle ad-hoc requests and support day-to-day operations.
• Use data to interpret trends and improve processes.

Skills

Excel skills

SQL skills

Strong analytical skills

Excellent communication skills

Adaptability

Job description

Overview

Operations Generalist – Financial Services – Location: Southampton (Office-based initially, hybrid after probation); Team: Operations; Hours: Full-time, 37.5 hours/week

Looking for a role where no two days are the same?

We’re supporting a fast-growing financial services business in Southampton in their search for an adaptable Operations Generalist. This is a broad role covering multiple areas of the customer journey and business operations — ideal for someone who thrives on variety, can hit the ground running, and is excited to grow into a long-term career.

What you’ll be doing

• Get involved across pre-payout origination, post-payout servicing, complaints, marketing, and customer journey
• Handle ad-hoc requests and support day-to-day business operations
• Use data to interpret trends and improve processes (Excel/SQL skills expected; R and stats modelling a big plus)
• Work closely with teams across the business, ensuring smooth collaboration
• Adapt to shifting priorities while building depth in areas of personal interest

About you

You’re proactive, adaptable, and a natural team player. Ideally, you’ll bring:

• Solid experience in financial operations (beyond entry-level/graduate roles)
• Broad knowledge across customer journey and operational processes
• Strong analytical skills — Excel and SQL are a must; R/statistics is a bonus
• Flexibility to balance multiple tasks and priorities
• Excellent communication skills, with a friendly and approachable style
• Enthusiasm to learn and develop into a more senior role over time

Why you’ll love this role

This is more than a job - it’s a chance to build a career in financial services while shaping the way operations run. You can expect:

• £40,000–£45,000 salary
• Clear opportunity to grow into a senior role
• Generous holiday allowance
• Hybrid working after probation (flexibility considered case by case)
• A collaborative, supportive team culture

Sound like your kind of challenge?

Apply now and bring your adaptability, analytical skills, and team spirit to a growing financial services company in Southampton where variety is the norm and development is part of the journey.