Back Office jobs in United States

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What's the role
This is a great opportunity to join our operations team as our Electricity Settlements Analyst. Reporting into the Energy Settlements Manager, you'll work to optimise the total amount of energy settling through our industry obligations. This will include working across workstreams including settlement audited dataflows, meter faults and field appointments, to ensure activities result in a successful read validation.

With responsibilities supporting electricity performance you will ensure excellent SEUK and customer outcomes. With a detailed understanding of B2B settlement processes, you will demonstrate the ability to continually develop processes to support strong settlement performance.

The role supports our business' aim to be seen in by providing market leading operational capabilities and supporting our wider customer goals of delivering a personalised service to customers and brokers. You will also focus on driving cost competitiveness through operational excellence and continual improvement in processes & systems.

What you'll be doing
Your focus will be to deliver strong settlement performance, as a proactive team member achieving "best in class" performance levels in the following areas:

Performance:

• Evaluate processes to identify areas for improvement to help achieve industry regulated targets for electricity settlement performance as defined by the balancing & settlements code.
• Ensure Shell deliver the Elexon Settlement Mandate for HH & NHH meters.
• Support in the delivery of MHHS change, through ensuring impact to settlement processes are understood and mitigated.
• Identify new areas of opportunity and work to create & define new processes, including process mapping.
• Support investment cases for new initiatives and projects that help improve the customer journey and industry performance, whilst balancing risk and cost.
• Sourcing and analysing large sets of data and summarising into understandable conclusions.
• Work with both internal and external third parties to ensure the smooth running of data exception processes.
• Proactively manage third party suppliers and other industry parties to ensure portfolio data is as accurate as possible.
• Ensure successful preparation of industry audits e.g Elexon BSC audit.

Process:

• Investigate and resolve settlement exceptions promptly.
• Develop accurate forecasts for settlement volumes.
• Exhibit a good understanding of processes that will require monitoring and maintenance from a regulatory compliance perspective. (e.g. Ofgem, Elexon).
• Adhere to group quality standards focused on creating operational excellence.
• Providing reporting and analysis on settlement performance for leadership.
• Consistently monitor Settlement portfolios, identifying trends and potential risks.

What you bring

• Significant experience within B2B Energy Settlements environment.
• Robust understanding of back-office operations in a B2B energy supplier context.
• Solid understanding of industry settlement for electricity.
• Proactive in identifying trends, risks, and opportunities.
• Comfortable with data analysis and forecasting.
• Knowledge of MWHHS and its impact on settlements would be beneficial.
• Experience in building strong working relationships with contacts at Industry Third Parties.
• Commercial awareness including analytical skills.
• Strong attention to detail and problem-solving skills.
• Naturally inquisitive & results driven, able to meet deadlines, strong organizational skills.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell in The United Kingdom

Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.